Procedure

On the telephone

The doctor's assistant will ask for your personal details and the nature of your problem/symptoms. Based off the information you provide, the doctor's assistant will determine whether:

• You are given advice by the doctor's assistant or the GP on duty, how to perform self-care.
• You are asked to come to the GP Medical Post for an appointment with a doctor, 
• A GP will visit you at home,
• You will be referred to another emergency medical care provider, such as a dentist or a specialist in the hospital.

At the GP Medical Post

If you have an appointment at the GP Medical Post, we ask you kindly to be present at the agreed time. You will be helped in a treatment room or in a consultation room. This depends on your medical needs. A separate consultation hour applies to both rooms. It is possible that a patient who has arrived later will be treated earlier.

We ask you to take with you:

• your ID
• your insurance card 
• an up-to-date overview of the medicaction you take

Medical examination

• You will be examined by a GP, a Physician Assisent, or a specialized Nurse. He/she will give you medical advice and/or treatment and/or refer you for further diagnostics.
• If medication is prescribed, you can pick it up at the pharmacy on duty. For further information, see pharmacy.

The GP visits you at home

In order to inform the GP as well as possible during a visitation at home, it is important to have an up-to-date overview of your medication ready.

After your contact with the GP Medical Post

A summary of your contact or visit will be sent to your own doctor in order to inform him/her exactly about your request voor help and what measurements have been taken. More information can be found under privacy policy.